1. Who we are
Verlee is the trading name used for this online store. For the purposes of UK data protection law, the business operating this store is the controller of the personal information described in this policy. You can contact us through our contact page or at peachlycontact@gmail.com.
2. Information we collect
Depending on how you interact with us, we may collect:
- identity and contact details, including your name, email address, telephone number and addresses;
- order, payment, delivery, return and customer service information;
- account details and preferences;
- device, browser, IP address, cookie and website usage information;
- marketing preferences and your interactions with our messages; and
- information you choose to provide in reviews, surveys or correspondence.
Payment card details are processed by our payment providers and are not stored by us in full.
3. How we use your information
We use personal information to:
- process payments, fulfil orders and manage delivery, returns and refunds;
- provide customer support and communicate about your order;
- operate, secure, troubleshoot and improve our website and services;
- prevent fraud, misuse and other unlawful activity;
- comply with tax, accounting, consumer protection and other legal obligations; and
- send marketing where you have consented or where the law otherwise permits it.
4. Our lawful bases
Under UK GDPR, we rely on one or more lawful bases: performing a contract with you, complying with a legal obligation, pursuing our legitimate interests where these do not override your rights, and your consent where consent is required. You may withdraw consent at any time without affecting earlier lawful processing.
5. Cookies and similar technologies
We use necessary cookies to operate checkout, remember your basket, secure the website and retain your preferences. With permission where required, we may also use analytics and advertising cookies to understand performance and make marketing more relevant. You can manage non-essential cookies through the consent controls displayed on the website and through your browser settings.
6. Who we share information with
We disclose information only where reasonably necessary, including to Shopify, payment processors, fulfilment centres, delivery carriers, customer support providers, analytics and marketing providers, professional advisers, insurers, regulators and law enforcement. These recipients may process data for us or as independent controllers under their own privacy notices.
7. International transfers
Some service providers may process information outside the United Kingdom. Where required, we use recognised safeguards such as UK adequacy regulations, the UK International Data Transfer Agreement or approved contractual clauses, together with appropriate supplementary measures.
8. How long we keep information
We retain personal information only for as long as reasonably necessary for the purposes described above, including legal, tax, accounting, fraud prevention and dispute requirements. Retention periods vary according to the type of information and our legal obligations.
9. Your UK data protection rights
Depending on the circumstances, you may have the right to:
- request access to and a copy of your personal information;
- have inaccurate or incomplete information corrected;
- request erasure or restriction of processing;
- object to processing based on legitimate interests or to direct marketing;
- receive certain information in a portable format; and
- withdraw consent or complain to a data protection authority.
To exercise a right, contact us using the details above. We may need to verify your identity. You may also complain to the UK Information Commissioner’s Office through ico.org.uk.
10. Children
Our website is not directed at children under 13 and we do not knowingly collect their personal information. If you believe a child has provided information to us, please contact us.
11. Changes to this policy
We may update this policy to reflect changes to our practices, services or legal obligations. The latest version will always be published on this page with its revision date.