Frequently asked questions

When will my order arrive?

Orders are normally processed within 1–2 working days. The delivery estimate available for your address is shown at checkout. You will receive tracking details by email after dispatch.

How can I track my order?

Use the tracking link in your dispatch email. Tracking can take up to 48 hours to update after dispatch. If it remains unchanged for an unusual period, contact us with your order number.

Can I return an item?

Eligible unworn, unwashed items may be returned within 30 days of receipt. Items must retain their original tags and be free from marks, odours and damage. Contact customer care before sending anything back.

When will I receive my refund?

We aim to process approved refunds within 10 working days after inspection. Your bank or payment provider may need additional time to display the funds.

Which size should I choose?

Choose your usual UK size for a sculpted fit. If you are between sizes or prefer lighter compression, choose the larger size. Review the product page and size guide before ordering.

Can I change or cancel my order?

Contact us as soon as possible. We cannot guarantee changes after processing has begun, but we will always try to help.

What if my item is faulty or incorrect?

Contact us promptly with your order number and clear photographs. We will review the issue and arrange an appropriate replacement, return or refund without limiting your statutory rights.

How do I contact customer care?

Use the Contact us page and include your order number where relevant. Please send one clear message per enquiry so we can help efficiently.